We propose three main levels of support service:

• Basic

If you are on a tight budget, this service provides the minimum level of support needed to get your set-top boxes repaired after the Warranty period has expired.

• Advanced (Full) Service

If you are looking to maximize the value of your set-top box asset, this service offers a full screening, refurbishment, re-kitting, repackaging and, if required, repair service for every set-top box returned by your subscribers – thereby ensuring the maximum use of every device.

• Premium

All the benefits of the Advanced Service plus enhanced Service Level Agreements, 'as new' refurbishment standard and additional support and on-site consulting built-in.